Start by confirming transport and collection arrangements with the school. Routes, places and timings depend on the service and availability.
Before requesting transport
- Ask about coverage for your area, an available place, the collection point and timing.
- Confirm charges, contract terms, available Maaman services and how to make contact about a delay.
- Give the child’s address and authorised collectors directly to the team through a secure channel, not the public assistant.
Changing a collector or departure arrangement
Contact the school in advance and obtain confirmation of identity, authority and the arrangement. Sending a message alone does not change an authorised collector. School office hours are not student dismissal times.
If a child’s location is unknown or there is immediate danger, use direct contact and the competent service; do not wait for an automated conversation.